CM PERFORMANCE - PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

The types of personal information we may collect include (but are not limited to):

• Your name

• Images or video of you

• Contact details such as email address, mailing address, and phone number

• Age and/or date of birth

• Payment information (processed securely through our third-party provider)

• Your preferences, feedback and opinions

• Responses to customer surveys

• Information you provide in our health assessment forms

• Sensitive information (defined below)

• Details of the services you have received or enquired about, including our communications with you

• Browser, device, geo-location and usage data when interacting with our website or platforms

• Information collected through cookies, tracking tools or platform analytics

• Any additional information you provide to us directly or via connected social media, apps or third-party platforms

• Information supplied by third parties, such as your healthcare provider (with your consent)

We may collect this information directly from you or from authorised third parties.

HOW WE COLLECT AND USE PERSONAL INFORMATION

CM Performance may collect, store, use and disclose your personal information for purposes including:

• Providing access to our programs, coaching services and online platforms

• Verifying your identity

• Creating and managing your account

• Managing client referrals

• Communicating with you

• Administration, record-keeping, billing and invoicing

• Business development, analytics and market research

• Improving our website, app and services

• Running promotions, giveaways or loyalty programs

• Sending marketing communications, including emails and SMS relating to CM Performance services

• Collaborating with partner brands to provide additional value

• Sharing information about third-party products or services we believe may interest you

• Fulfilling legal obligations and resolving disputes

• Assessing employment applications if you apply to work with us

We process your information where necessary to fulfil services, manage your account or respond to your requests.
We will request your consent before processing your information for any purpose not listed in this Privacy Policy.

DISCLOSURE OF PERSONAL INFORMATION

We may share personal information with:

• Third-party service providers (including IT hosting, storage, payment processors, marketing, analytics and customer service providers)

• CM Performance employees, contractors and related entities

• Business partners and authorised agents

• Sponsors or partners of competitions or promotional activities

• Anyone to whom our business or assets are transferred

• Debt collection agencies, courts or regulatory authorities (where legally required)

• Law enforcement or government bodies, as required by law

• Third-party data processors such as Google Analytics, which may store data outside Australia

If your data is transferred overseas, we will ensure the transfer complies with applicable laws and remains protected under this Privacy Policy.

Where Australian privacy laws apply, you acknowledge some third parties may not be accountable under the Australian Privacy Act.

SENSITIVE INFORMATION

Sensitive information receives a higher level of protection. This may include:

• Health information

• Medical history

• Medications

• Height, weight and biometric details

• Dietary habits

• Allergies and intolerances

We will only collect sensitive information with your consent, usually through our health questionnaire.

We use this information strictly for purposes such as creating personalised training programs, nutrition guidance and health-related support, unless otherwise permitted or required by law.

OUR COMMITMENT TO YOU

Your personal information will always be:

• Processed lawfully, fairly and transparently

• Collected only for legitimate purposes disclosed in this Privacy Policy

• Limited to what is necessary for those purposes

• Kept accurate and updated where possible

• Stored only for as long as required

• Protected from unauthorised access, misuse, loss or disclosure

DATA RETENTION

We retain personal information only for as long as needed to fulfil the purposes outlined, including legal or reporting requirements.

In some cases, you may request deletion of your personal information.
We may also anonymise your data for research and analytics purposes, where it cannot identify you.

YOUR RIGHTS AND CONTROL

Consent: PLEASE READ THIS POLICY CAREFULLY
By providing personal information to CM Performance, you consent to its use in accordance with this Privacy Policy.

Third-party information:
If you supply information about another person, you confirm you have their permission to do so.

Anonymity:
Where possible, we may allow you to interact with us anonymously or under a pseudonym.

Unsubscribe:
You may opt out of marketing communications at any time.

Access, correction and complaints:
You may request access to, correction of, or deletion of your personal information.
If you wish to make a complaint about the handling of your data, contact us and we will investigate promptly.
You may also contact the Office of the Australian Information Commissioner if you are unsatisfied with our response.

STORAGE AND SECURITY

We take reasonable measures—including encryption, secure storage and internal safeguards—to protect your information.
However, transmission of information online is not completely secure, and we cannot guarantee absolute protection.

COOKIES AND TRACKING TECHNOLOGY

CM Performance may use cookies, tracking pixels and web beacons to:

• Improve platform performance

• Analyse usage behaviour

• Support marketing and retargeting campaigns

These tools may link behavioural data with personal information if you provide it to us.

We may also use Google Analytics and similar services.
For details on how Google uses data, visit Google’s privacy partner policies.

EXTERNAL LINKS

Our website or platforms may contain links to third-party sites.
We are not responsible for how those websites handle your personal information.

CHANGES TO THIS POLICY

CM Performance may update this Privacy Policy at any time.
If changes are made, we will notify you using the contact details you have provided.

CONTACT US

For privacy-related questions, requests or complaints, please contact: CMPERFORMANCE@OUTLOOK.COM.AU